Shipping Information
Liliths Wares offers both Domestic & International shipping options.
✧ Estimated Processing & Shipping Times - In Stock Items ✧
Please allow between 5-7 business days for your order to be processed, as it is only one person doing quality checks & packing orders. As with decals, processing times are a bit longer as all decals are made by hand. All orders are packed by hand to ensure the items are kept safe during shipment.
The estimated processing times are not included in the estimated shipping times, but rather are in addition to them. This means that both shipping & processing times need to be taken into consideration when determining a potential time frame for the arrival of an order.
These time frames are subject to change at any time without warning due to the current volume of orders & other circumstances.
✧ Estimated Processing & Shipping Times - Pre-Order Items✧
The estimated shipping & processing times provided above are only in regards to in stock items & do not include pre-orders.
Both shipping & processing time frames are extended greatly with pre-orders as again, it is just one person doing quality checks, packing, etc. for a mass amount of orders.
Pre-orders are typically done for a large volume of items & once pre-orders are closed, the time consuming process for mass manufacturing of said item is started. To avoid any potential issues, the time frames for shipping & processing only begins when the product is received by Liliths Wares. This does not include the weeks to months that production of a pre-order product entails.
✧ Estimated Shipping Times - As Per USPS ✧
| Domestic Shipping - United States | Estimated Shipping Times |
| Standard Untracked Letters | Locally: 5-7 Business Days Nationwide: 5-7 Business Days or up to 2-3 Weeks |
| First Class Package | 2-5 Business Days |
| Priority Mail | 1-3 Business Days |
| Priority Mail Express | 1-2 Business Days |
| Parcel Select Ground | 2-8 Business Days |
| International Shipping | Estimated Shipping Times |
| Standard Untracked Letters | 7-20 Business Days or up to 2-4 Months |
| First Class Package International | 1-3 Weeks [depending on the area] |
| Priority Mail International | 6-10 Business Days or up to 3 Weeks [depending on the area] |
| Priority Mail Express International | 3-5 Business Days [depending on the area] |
Keep in mind that these are estimates, not guarantees & do not include processing times. All estimated shipping times [both domestic & international] are subject to delays due to COVID-19 or other unforeseeable circumstances. These time frames also do not take into account the time it takes packages to move through customs.
USPS has also placed delays & service suspensions in regards to certain countries. Most service disruptions are in regards to certain mail classes, so please check the information regarding your country before placing an order. Liliths Wares is not responsible for any package that is unable to be delivered based on a buyer not checking the international requirements before placing an order.
✧ Customs, Import Taxes, & Other Misc. Fees ✧
Liliths Wares is not responsible for any potential customs fees or import taxes that may accrue on an International order. This responsibility of any extra fees that may arise during import falls upon the buyer.
In addition, Liliths Wares is not responsible for any potential delays due to customs & other imports. Once a package is handed off to the Postal Service, there is nothing that can be done on the shops behalf to keep a package from potentially being held by customs for a period of time.
✧ Order Returned From Postal Service ✧
In the event that a package was returned to the sender [Liliths Wares] via the Postal Service due to an incorrect address provided by the buyer, failure to retrieve your package, etc. there are a few options available to resolve the issue.
- Re-Shipment of Your Item: If your package was returned via the Postal Service, I would be more than happy to reship your order. Unfortunately, a second shipping fee would be charged to the buyer to accomplish this, as Liliths Wares is not at fault.
- Refund: If your package is returned via the Postal Service & is in good condition with all items from the order present, then a refund is eligible. The refund price would be your order total, minus both the original shipping fee & minus a 10% restocking fee. This is the only instance where a refund is available as all sales are typically final.
✧ Shipping Disclaimer ✧
Once a package has been handed over to USPS, Liliths Wares no longer claims any control or responsibility over the package. Liliths Wares is not responsible for any issues that occur while a package is in the hands of USPS, such as lost, stolen, or damage packages.
In the event that something happens or you have general questions regarding your order, please reach out using the Contact Us page or directly through Lilithswares@gmail.com.
Latest Plushie Updates
Jan 18th, 2024 - Plushies have begun shipping out to the shop! Please keep in mind that they take quite some time to ship overseas to begin with & with Lunar New Year granting most companies a vacation from Feb 1st-18th, things are a bit more delayed. Once the arrival date approaches, an update will be posted here. Until then, thank you all so much for your patience!
Feb 18th, 2024 - Lunar New Year vacation has come to an end, meaning things are running smoothly again. The plushies had been picked up by my forwarder & were set to be loaded onto a cargo ship not long after. Unfortunately, with the long holiday, the plushies were delayed in the shipping process, but thankfully they'll be loaded onto a cargo ship between tonight / tomorrow!
Commonly Asked Questions
Where is my plushie / why hasn't it shipped yet?
It appears that there has been a bit of a misconception with this particular item. I had tried to be as transparent as possible, as is noted on the product page, checkout page & all social media posts; but this plushie is listed as a pre-order.
What is a pre-order?
As with pre-orders my shop has done in the past, this pre-order process follows the same exact guidelines, which are as follows:
❀ Pre-orders open
❀ Pre-orders are watched for 1-2 months [can occasionally be longer if not enough orders are placed to fulfill manufacturing requirements] to determine how many products I should order from my manufacturer in correlation with orders placed / interest for the particular item [during this timeframe, production has not yet started]
❀ Once I have a general estimate of how many plushies I need to order, I begin planning production with my manufacturer. Before the plushies are physically made, I need to confirm all fabric colors / types, labeling, details, etc. to ensure the plushies get made in accordance with the samples made in the past. During this period, my manufacturer will give me an estimate of around how long it will take to make "x" number of plushies. Which can be anywhere between 1-3 months depending on how long it takes to receive the bulk fabrics, holidays, production delays, and so on. This tends to be the longest part of the process.
❀ After all the plushies have been made, they go through a quality control check. This is done to ensure there are no large amounts of damage or missing parts on the plushies. In the event of issues, some of the plushies may have to be remade before they're shipped to my shop.
❀ When the plushies are finally cleared by me [please keep in mind, I am only one person & I can only get things done so quickly] they are packaged & begin their shipping journey.
❀ To keep costs lower for my customers, I have to unfortunately opt for the slower shipping option. The slower shipping option is shipping by sea as opposed to plane & takes around 30-45 days from port to port.
❀ The boxes that the plushies are packed in are brought to a port, where they need to wait the arrival of a cargo ship. Typically this is only a 1-3 day wait as the shipping plans have been taken care of previously. As my plushies are not the only items being taken overseas, it understandably can take an entire day [or more] for the cargo containers to be filled properly & secured onto the ship.
❀ For reference, the last plushie order I had made with my manufacturer ended up being around 67 boxes & the cost to ship by sea was just under $4,000. If I had wanted faster shipping, which cuts the time down from 30-45 days to around 10 days, it would have cost around $10,000. Which means in turn, the cost of the plushies would have increased to assist in covering the costs.
❀ After the plushies finally arrive at a port on the west coast, I need to wait for my specific boxes on a specific cargo container to be opened & inspected. Once they pass inspection, they are loaded onto a truck & brought all the way over to the east coast where my business is located. This process takes about 10-14 days depending.
❀ The day the plushies arrive to my doorstep, I immediately begin opening boxes to inspect & make sure the correct number of plushies have been sent & no damage was accrued over their long journey. At this time I also do my own quality control checks to ensure my customers are only getting the highest quality plushies for their pre-order purchase.
❀ Typically that same day [or the next if the shipment arrives late in the day], I start immediately packing orders for those who had placed pre-orders. Keep in mind, that again I am one person quality checking anywhere between 300-700 plushies & shipping out a similar number.
❀ Finally, orders are shipped & your order will arrive!
If the process takes that long, why are you being charged when you place the order & not when it ships?
Large corporations & other established businesses have the funds available to them to cover the costs of manufacturing pre-order items beforehand. Unfortunately, as a small business, I don't have access to those types of funds, meaning the money accrued from pre-orders goes directly towards manufacturing costs [which at times can be thousands of dollars for each pre-order campaign].
This is typically why pre-orders are watched for the first 1-2 months of them being open, to ensure the product isn't being over ordered on my end & that I'll have the funds available to order the products.
What's going on with the plushies currently?
I will 100% admit when I am at fault for something & it is entirely on me for not keeping on top of proper updates across my socials. I genuinely apologize & this email is the first step in rectifying that issue as I work to be more transparent.
But, listed directly on the product page, within the product description, is an estimated time frame of when the plushies are expected to ship. When delays or anything occur, this is the first place to be updated.
In addition, I'll be adding a plushie pre-order update page directly to my website. There had been an entire FAQ page dedicated to pre-order items & their processes, but it appears to have gotten lost during one of the many updates to my website.