✧ PERSONAL INFORMATION WE COLLECT ✧When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
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Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers & other forms of payment), email address, and phone number. We refer to this information as “Order Information.”
✧ HOW DO WE USE YOUR PERSONAL INFORMATION? ✧
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you
- Screen our orders for potential risk or fraud
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
✧ SHARING YOUR PERSONAL INFORMATION ✧
We share your Personal Information with one third party to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
To explain further, the only third party that has access to private information is Shopify for the use of checkout purposes. Personal information will never be sold or made available to other third parties & is secure under both Shopify & Liliths' Wares.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
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Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
✧ YOUR RIGHTS - EUROPE ONLY ✧
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
✧ DATA RETENTION ✧
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If for any reason you wish for your information to be deleted then please reach out to us using our Contact page.
✧ CHANGES ✧
✧ CONTACT US ✧
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by using our Contact page.
Latest Plushie Updates
Jan 18th, 2024 - Plushies have begun shipping out to the shop! Please keep in mind that they take quite some time to ship overseas to begin with & with Lunar New Year granting most companies a vacation from Feb 1st-18th, things are a bit more delayed. Once the arrival date approaches, an update will be posted here. Until then, thank you all so much for your patience!
Feb 18th, 2024 - Lunar New Year vacation has come to an end, meaning things are running smoothly again. The plushies had been picked up by my forwarder & were set to be loaded onto a cargo ship not long after. Unfortunately, with the long holiday, the plushies were delayed in the shipping process, but thankfully they'll be loaded onto a cargo ship between tonight / tomorrow!
Commonly Asked Questions
Where is my plushie / why hasn't it shipped yet?
It appears that there has been a bit of a misconception with this particular item. I had tried to be as transparent as possible, as is noted on the product page, checkout page & all social media posts; but this plushie is listed as a pre-order.
What is a pre-order?
As with pre-orders my shop has done in the past, this pre-order process follows the same exact guidelines, which are as follows:
❀ Pre-orders open
❀ Pre-orders are watched for 1-2 months [can occasionally be longer if not enough orders are placed to fulfill manufacturing requirements] to determine how many products I should order from my manufacturer in correlation with orders placed / interest for the particular item [during this timeframe, production has not yet started]
❀ Once I have a general estimate of how many plushies I need to order, I begin planning production with my manufacturer. Before the plushies are physically made, I need to confirm all fabric colors / types, labeling, details, etc. to ensure the plushies get made in accordance with the samples made in the past. During this period, my manufacturer will give me an estimate of around how long it will take to make "x" number of plushies. Which can be anywhere between 1-3 months depending on how long it takes to receive the bulk fabrics, holidays, production delays, and so on. This tends to be the longest part of the process.
❀ After all the plushies have been made, they go through a quality control check. This is done to ensure there are no large amounts of damage or missing parts on the plushies. In the event of issues, some of the plushies may have to be remade before they're shipped to my shop.
❀ When the plushies are finally cleared by me [please keep in mind, I am only one person & I can only get things done so quickly] they are packaged & begin their shipping journey.
❀ To keep costs lower for my customers, I have to unfortunately opt for the slower shipping option. The slower shipping option is shipping by sea as opposed to plane & takes around 30-45 days from port to port.
❀ The boxes that the plushies are packed in are brought to a port, where they need to wait the arrival of a cargo ship. Typically this is only a 1-3 day wait as the shipping plans have been taken care of previously. As my plushies are not the only items being taken overseas, it understandably can take an entire day [or more] for the cargo containers to be filled properly & secured onto the ship.
❀ For reference, the last plushie order I had made with my manufacturer ended up being around 67 boxes & the cost to ship by sea was just under $4,000. If I had wanted faster shipping, which cuts the time down from 30-45 days to around 10 days, it would have cost around $10,000. Which means in turn, the cost of the plushies would have increased to assist in covering the costs.
❀ After the plushies finally arrive at a port on the west coast, I need to wait for my specific boxes on a specific cargo container to be opened & inspected. Once they pass inspection, they are loaded onto a truck & brought all the way over to the east coast where my business is located. This process takes about 10-14 days depending.
❀ The day the plushies arrive to my doorstep, I immediately begin opening boxes to inspect & make sure the correct number of plushies have been sent & no damage was accrued over their long journey. At this time I also do my own quality control checks to ensure my customers are only getting the highest quality plushies for their pre-order purchase.
❀ Typically that same day [or the next if the shipment arrives late in the day], I start immediately packing orders for those who had placed pre-orders. Keep in mind, that again I am one person quality checking anywhere between 300-700 plushies & shipping out a similar number.
❀ Finally, orders are shipped & your order will arrive!
If the process takes that long, why are you being charged when you place the order & not when it ships?
Large corporations & other established businesses have the funds available to them to cover the costs of manufacturing pre-order items beforehand. Unfortunately, as a small business, I don't have access to those types of funds, meaning the money accrued from pre-orders goes directly towards manufacturing costs [which at times can be thousands of dollars for each pre-order campaign].
This is typically why pre-orders are watched for the first 1-2 months of them being open, to ensure the product isn't being over ordered on my end & that I'll have the funds available to order the products.
What's going on with the plushies currently?
I will 100% admit when I am at fault for something & it is entirely on me for not keeping on top of proper updates across my socials. I genuinely apologize & this email is the first step in rectifying that issue as I work to be more transparent.
But, listed directly on the product page, within the product description, is an estimated time frame of when the plushies are expected to ship. When delays or anything occur, this is the first place to be updated.
In addition, I'll be adding a plushie pre-order update page directly to my website. There had been an entire FAQ page dedicated to pre-order items & their processes, but it appears to have gotten lost during one of the many updates to my website.